Refund policy

Refund Policy

Ladylike Accoutre – No Return and No Exchange Policy

At Ladylike Accoutre, we strive to maintain high standards of quality and product presentation across our clothing and fashion accessories. Therefore, we follow a No Return and No Exchange Policy, subject to the exceptions outlined below.

Key Policy Details

  • All Sales Are Final: All purchases of clothing and fashion accessories are considered final, except in cases covered by the exceptions listed in this policy.

  • No Returns or Exchanges: We do not accept returns or offer exchanges for reasons such as a change of mind, personal preference, or incorrect selection by the customer.

  • No Cancellations: Orders cannot be cancelled once they have been placed.

  • Quality Assurance: Each item is inspected for visible defects or damage before dispatch. By placing an order, customers acknowledge and agree to this policy.

  • Review Before Purchase: Customers are strongly encouraged to review product images, sizing charts, material descriptions, and other product details carefully before placing an order. For any clarification, please contact us at ladylikeaccoutre@gmail.com or via WhatsApp/phone at 9036290549.

Exceptions to the No Return and No Exchange Policy

Exceptions may be considered only in the following circumstances:

  • The package arrives visibly damaged.

  • An item is missing from the order.

  • An incorrect product is delivered.

  • The product received is defective or damaged.

Any such claim must be reported to Ladylike Accoutre within 24 hours of delivery via WhatsApp at 9036290549.

Procedure for Reporting a Claim

To be eligible for review, customers must follow the procedure below:

1. Mandatory Unboxing Video

Customers must provide a clear, continuous, and uninterrupted video showing the opening of the package. The video should clearly show the shipping label, the sealed condition of the package before opening, and the condition of the contents immediately after opening.

Clear photographs of the package and the reported damage, defect, or discrepancy must also be provided. Claims without the required video and photographic evidence may not be considered.

2. Reporting Deadline

All claims must be reported within 24 hours of delivery via WhatsApp at 9036290549.

3. Required Documentation

Customers must provide the following:

  • Order number.

  • A detailed description of the issue.

  • The unboxing video.

  • Clear photographs showing the package, product, and reported issue.

4. Claim Review and Resolution

Our team will review the claim and the supporting evidence. If the claim is verified, Ladylike Accoutre will determine an appropriate resolution, which may include a replacement or refund, as applicable under this policy.

Why We Follow This Policy

1. Hygiene and Safety

Certain products, including jewellery and hair accessories, are personal-use items. Our policy helps us maintain appropriate hygiene standards and protect the interests of our customers.

2. Product Integrity

Many of our fashion accessories are delicate and require careful handling. Our policy helps us preserve product quality and ensure that customers receive items in the intended condition.

Customer Acknowledgement

By placing an order with Ladylike Accoutre, customers acknowledge that they have read and understood this No Return and No Exchange Policy, including the exceptions and claim procedures outlined above.